Couple says VyStar lost their car payment

1st Coastline Information shared the story of Jim and Valerie Taylor with VyStar and they are wanting into the declare.

LAKE Town, Fla. — Spending off a motor vehicle loan is result in for celebration, but for a Lake Town pair, that celebration hasn’t took place simply because they say their credit score union shed their closing payment. 

“It’s taken a lot of my time owning to maintain calling and the hold out time is terrible,” Valerie Taylor. 

Valerie and her partner Jim say they worked their tails off to spend off their truck with 7 a long time of payments  Their last was built final month, or so they considered.

“Lost in area I guess. I don’t know. They reported it could be someplace, but that will not explain to me nearly anything,” Taylor explained.

They say the $419 they deposited has not confirmed in their account, but they gained a affirmation showing the funds they transferred to VyStar was heading to pay out off the personal loan, full with a affirmation range.

Far more than two weeks afterwards, the Taylor’s say they continue being in limbo about where the cash went. 

“I am so stressed appropriate now around all of this, simply because I have been examining day by day on VyStar and noticing that my payment however hasn’t been created,” she advised Very first Coast Information. 

They even obtained a previous due statement and notify us they will not program to make another payment.  They refinanced their mortgage with a improved curiosity rate about a calendar year back by way of VyStar and have other financial loans with the credit union, but this has been their only challenge. 

“I know it is just digits on a computer or so forth, but it’s serious cash to us and it truly affects us,” stated Jim Taylor.

We shared their tale with VyStar, who explained their team is on the lookout into it. 

Meantime, the Taylors want solutions.. 

“It’s bad sufficient it is the very last truck payment.  I’m so upset over that and they have obtained to do one thing about it. I shouldn’t have to be stressing about this. You say, ‘Don’t stress about it.  We are going to just take care of this.’ But, no one has presented me that affirmation,” Taylor mentioned. out?v=_rXGo6V4JsE