Autoguard Group is aiming to speed up motor warranty processing moments for sellers by adopting the Allstar ServicePoint on the web system.
The firm formerly assigned repairs to its personal nationwide database of garages. However, working with Allstar’s technological innovation and repairer community as an alternative will produce better client outcomes, mentioned Autoguard Group functions director, John Wade.
“Historically, we have managed our possess repairers, ranging from compact independents to major vendor teams. Having said that, all of these businesses have distinctive strategies of doing work with us and finally this can direct to delays in repairs and obtaining the purchaser again on the street.
“Adopting Allstar ServicePoint supplies us with accessibility to a community of independent and franchise repairers who all work to the same significant benchmarks and use the exact processes when it will come to finding statements submitted, reviewed and accepted. This is a massive advantage.
“For our 150,000-plus customers, this will necessarily mean improved response instances on assert conclusions, and a lot quicker repairs once the go-in advance is provided. For us, it will minimize our administrative load, specially by minimizing phone visitors, as nicely as delivering centralised billing for all the do the job carried out by way of the system.”
ServicePoint is offered by Allstar Company Options dependent on engineering from epyx. It is an on the web portal made for businesses to deal with vehicle and van maintenance and repair service as a result of a countrywide community of garages, with a vary of on the web applications providing substantial stages of method management. The two Allstar Company Solutions and epyx are owned by Fleetcor.